Programs and Services

• Continuum of Care Permanent Supportive Housing (PSH) quickly rehouses unhoused individuals and families with disabilities. The goal is to minimize the trauma and dislocation of houselessness; to promote access to local assistance organizations; and promotes self-sufficiency among individuals and families experiencing lack of housing. 
• Emergency Solutions Grant Rapid Re-Housing (RRH) includes housing identification, rent, move-in assistance, and case management. Rental assistance and services help people obtain housing quickly, increases self-sufficiency, and maintain stable housing. ESG-RRH uses a housing first, low-barrier approach (will not be turned away for lack of employment, income, presence of criminal record, or substance abuse, etc.) to rapidly rehouse those experiencing housing instability. Services provided are tailored to the needs of the household. 
• Street Outreach are essential services that strive to prevent unsheltered houselessness from occurring and reach out to unsheltered, houseless individuals and families, connecting them with emergency shelter, housing, or critical services, and providing them with urgent, non-facility-based care. 
• Emergency Solutions Grant- Emergency Shelter is a collaborative effort to provide temporary (typically) 90 day shelter for unsheltered people in need of a place to stay while navigating barriers to housing such as lack of ID, income/employment, Social Security Cards, legal matters, amongst other events affecting their housing attainment. 

How do I access Shelter of Hope Services?

Typically, for a houseless person in Boyd and Greenup Counties to receive assistance from Shelter of Hope, they must first contact Boyd County CAReS in The Neighborhood at 2516 Carter Avenue in Ashland, KY or call (606) 324-2949. There, the individual or family will be entered into the Homeless Management Information System (HMIS) coordinated entry list. This process helps to eliminate the duplication of services. If immediate shelter is needed, referrals are accepted for Emergency Shelter on availability basis, otherwise contact The Salvation Army Shelter at 2236 Carter Avenue in Ashland, KY or call (606) 329-2874. Those who qualify for housing assistance should expect a call from Shelter of Hope, (606) 324-6700, once they are placed on the housing list. Emergency Shelter placement is made on a case by case basis with preference given to families, disabled, and veterans. For homeless people in Elliott, Lawrence, Carter, and Greenup County please call 606-371-4687 or 606-324-6700 for completion of the KYHMIS Coordinated entry assessment for addition to the service list. 

All referrals must be made to the Interim Supportive Services Director @ 606-324-6700 or intensecasemanger@shelterofhope.org for Street Outreach, please contact the Street Outreach Director at streetoutreach@shelterofhope.org

Q. How do I go about getting housing assistance?

A. If you are in Boyd and Greenup counties, you will call 606-324-2949 and schedule and appointment with Boyd County CARES for coordinated entry assessment, you will be required to meet with a staff to verify your houselessness. If you are in Carter, Elliott, and Lawrence County KY you will need to contact the Street Outreach Director at 606-324-6700. 

Q. What kind of donations are accepted at Shelter of Hope?

A. Shelter of Hope, Inc accepts donations for furniture, nonperishable foods, hygiene products, cleaning supplies, blankets, and winter wear. However, clothing items are not accepted and are transferred to The Dressing Room at the Neighbors Helping Neighbors complex on Carter Avenue in Ashland KY. 

Q. What are your business hours?

A. Shelter of Hope, Inc is open 8am-7pm on Monday-Thursday and 8am-4pm on Fridays. Intakes are not accepted on Fridays, except in rare situations for the emergency Shelter. The office opens to the public from 9am-12pm and 1pm-6pm M-R and 9am-3pm Fridays.  

Q: What populations do you help?

A: We are a Housing First agency, meaning we help with housing options first, then address other needs; with this in mind we serve the literally houseless (unsheltered, sheltered) which are defined as houseless in the following categories:

means: 

(1) An individual or family who lacks a fixed, regular, and adequate nighttime residence, meaning: 

(i) An individual or family with a primary nighttime residence that is a public or private place not designed for or ordinarily used as a regular sleeping accommodation for human beings, including a car, park, abandoned building, bus or train station, airport, or camping ground; 

(ii) An individual or family living in a supervised publicly or privately operated shelter designated to provide temporary living arrangements (including congregate shelters, transitional housing, and hotels and motels paid for by charitable organizations or by federal, state, or local government programs for low-income individuals); or 

(iii) An individual who is exiting an institution where he or she resided for 90 days or less and who resided in an emergency shelter or place not meant for human habitation immediately before entering that institution; 

(2) An individual or family who will imminently lose their primary nighttime residence, provided that: 

(i) The primary nighttime residence will be lost within 14 days of the date of application for homeless assistance; 

(ii) No subsequent residence has been identified; and 

(iii) The individual or family lacks the resources or support networks, e.g., family, friends, faith-based or other social networks, needed to obtain other permanent housing; 

(3) Unaccompanied youth under 25 years of age, or families with children and youth, who do not otherwise qualify as homeless under this definition, but who: 

(i) Are defined as homeless under section 387 of the Runaway and Homeless Youth Act (42 U.S.C. 5732a), section 637 of the Head Start Act (42 U.S.C. 9832), section 41403 of the Violence Against Women Act of 1994 (42 U.S.C. 14043e-2), section 330(h) of the Public Health Service Act (42 U.S.C. 254b(h)), section 3 of the Food and Nutrition Act of 2008 (7 U.S.C. 2012), section 17(b) of the Child Nutrition Act of 1966 (42 U.S.C. 1786(b)) or section 725 of the McKinney-Vento Homeless Assistance Act (42 U.S.C. 11434a); 

(ii) Have not had a lease, ownership interest, or occupancy agreement in permanent housing at any time during the 60 days immediately preceding the date of application for homeless assistance; 

(iii) Have experienced persistent instability as measured by two moves or more during the 60-day period immediately preceding the date of applying for homeless assistance; and 

(iv) Can be expected to continue in such status for an extended period of time because of chronic disabilities, chronic physical health or mental health conditions, substance addiction, histories of domestic violence or childhood abuse (including neglect), the presence of a child or youth with a disability, or two or more barriers to employment, which include the lack of a high school degree or General Education Development (GED), illiteracy, low English proficiency, a history of incarceration or detention for criminal activity, and a history of unstable employment; or 

(4) Any individual or family who: 

(i) Is fleeing, or is attempting to flee, domestic violence, dating violence, sexual assault, stalking, or other dangerous or life-threatening conditions that relate to violence against the individual or a family member, including a child, that has either taken place within the individual's or family's primary nighttime residence or has made the individual or family afraid to return to their primary nighttime residence; 

(ii) Has no other residence; and 

(iii) Lacks the resources or support networks, e.g., family, friends, faith-based or other social networks, to obtain other permanent housing.

Q: Are shelter guests and program participants required to have income?

A: No.

Q: Are people with criminal histories accepted into the Shelter of Hope,Inc programs?

A: Yes; however their are exceptions:

1. Sex Offenders are not permitted in the emergency shelter; however we do attempt to house them as long as they are not lifetime offenders. 

2. Violent crimes such as assault, homicide, domestic violence, rape, molestation, or other acts of violence related crimes are not eligible for shelter stay.

3. Crimes related to the manufacturing or handling of methamphetamine or fentanyl are not eligible for Shelter of Hope, Inc. Services. 

4. If the person or persons have an active ban in place, they will not be eligible until their ban is lifted.

5. Smoking and alcohol are not permitted in the shelter apartments

6. Case Management is a required service for all housing and shelter programs.

Q: How long are guests permitted to stay in the emergency shelter?

A: Shelter of Hope, Inc typically limits Shelter stays to 90 days; however, this will be evaluate every 30 days with the Shelter Counselor and the Assistant Director. 

This list will continue to be updated as more questions become prevalent. 5-6-2023.